At Karma Mobility, we take our duty of care towards the users of the lightweight wheelchairs we supply very seriously. As well as being registered ISO 9001, the international standard for quality management, we are also a member of the British Healthcare Trades Association (BHTA).
Code of conduct
This is the UK’s biggest healthcare association, and the longest running, established over 100 years ago. We adhere to the BHTA code of conduct, which is approved by Trading Standards.
The BHTA checks on its members to make sure they are sticking to the code. If a customer has a problem with one of its members, they can go through a mediation and complaints procedure if they don’t feel heard by the company.
What does it mean for you?
Why should you, the users of lightweight wheelchairs, care about any of this? Well, because it shows you that if you choose a chair supplied by Karma Mobility, you are choosing a quality product.
We know that the decision to buy a new chair isn’t taken lightly. Even if the purchase is partly or entirely funded, you still want to make sure you are putting yourself in good hands. You want to know that your chair can take whatever you throw at it and that it’s going to last for many years to come.
You want to know that you can take it on a day out and that it will have the accessories you need to make the day go smoothly, such as a tray table, a drinks holder and a travel bag. You want to know that whether you are moving along a flat pavement, a carpeted office floor or rugged grass, your chair will be able to get you to where you want to go.
Or maybe you love sport and you want to be able to take part in your favourite team game or work out at the gym. Our lightweight wheelchairs can be adapted to fit all these and other scenarios.
Find out more
We know how important it is to be able to live life the want you. Talk to your local Karma Mobility dealer about how adaptable lightweight wheelchairs can help you achieve that.